Straight answers on deployment, data residency, credentials, integration, security, and support. If your question is not here, a consultant is one message away.
Platform & Solutions
What is FACES2?
One platform for access control, identity authentication, AI video intelligence, incident management, alarm monitoring, sensor monitoring, and health screening and monitoring. Every solution shares the same data, the same operator view, and the same Canadian support team.
Do we have to buy all seven solutions?
No. Start with the solution you need today and add the rest when you are ready. They already work together because they were built together on one platform.
Can FACES2 run alongside our existing systems?
Yes. FACES2 integrates with common cameras, readers, controllers, and sensors, so you can phase it in site by site rather than replacing everything at once.
Deployment & Data Residency
What deployment models are available?
Cloud hosted on Canadian infrastructure, on premise inside your own perimeter, or a hybrid split. The model is chosen per site, not per product.
Where is our data stored?
Data residency stays in Canada in every deployment model, including cloud and hybrid.
Can FACES2 run fully offline or air gapped?
Yes. On premise deployment supports air gapped operation for defence, corrections, and critical infrastructure with no external connectivity.
Access & Credentials
What credential types are supported?
Secure physical credentials, biometric options, mobile credentials, and QR access, all managed centrally from one portal.
Can we issue visitor or temporary credentials?
Yes. Time limited and visitor credentials are issued after ID verification, with optional health screening at the door.
Does it integrate with intercoms and video doorbells?
Yes. Intercom and video doorbell integration, door control, and visitor access are built into FACES2 Access Control.
Integration & Hardware
What hardware does Visiontech provide?
The F2 Smart Controller, readers, biometric devices, environmental sensors, and edge AI units, designed by Visiontech and built for high security environments.
How do devices connect?
Over 5G, LTE, 4G, WiFi, or Ethernet, including remote sites with no fixed infrastructure. The F2 Smart Controller supports up to 24 sensors each, with unlimited controllers per site.
Can FACES2 use our existing cameras and sensors?
Yes. AI Scout works with existing CCTV, body cameras, drones, and archived footage, and Sense connects both new and existing sensors over RS485, Zigbee, WiFi, and BLE.
Security & Privacy
How is biometric and health data protected?
Screening and monitoring data is stored with a privacy compliant architecture, and a human validates every AI alert before action is taken.
Is FACES2 privacy compliant?
Yes. The platform is designed to respect privacy and ethical standards, with data residency held in Canada across every deployment model.
Who can see the data, and is it auditable?
Access is role based, and every action across every solution is recorded in a single audit trail for review and compliance.
Support & Getting Started
Who supports the platform?
The same Canadian engineering team in Dartmouth, Nova Scotia that builds FACES2 also handles design, installation, integration, and ongoing operations.
How do we get started?
Talk to a consultant. They walk through your sites, systems, and requirements and recommend the right combination of solutions and a deployment model.
Do you offer product walkthroughs?
Yes. You can request a live walkthrough or a technical briefing for your team at any time.
Still have questions?
Describe your facilities and requirements, and a consultant will follow up with specific answers.